YES BANK has launched a chat-based financial assistant in partnership with Payjo on Facebook and its website www.yesbank.in.
The AI-powered YES Pay Bot not only carries out financial transactions over a friendly chat but also answers banking queries and requests in a conversant manner. The technology enables the bot to give quick, personalized responses and real-time insights on transactions. Further, it works harmoniously across multiple channels like web, mobile and IVR. Over time, AI-powered Bots become more astute and can act as personalised banking assistants which can forecast customer requirements and provide a personalised panoramic view of spending trends.
“As a leader in embracing the Digital Banking ecosystem, YES BANK is glad to partner with Payjo to introduce AI-powered Bots offering financial transactions capabilities to customers in an intuitive manner to improve their banking experience,” said Ritesh Pai, Senior President and Country Head, Digital Banking at YES BANK.
“Given that these ‘humanised’ Bots can act as intelligent assistants, we are also working on various use cases for our employees to enable them with information about the Bank’s policies and new initiatives. Over the next year, we shall also migrate a significant portion of our customer service to this customer-friendly platform,” he added.
“Instant and personalised customer assistance is becoming the new norm in CX. The experience offered through Payjo will make banking services for customers more accessible and fun, leading to more financial literacy in India,” said Payjo Founder and Chief Executive Officer, Srinivas Njay, “YES BANK offers valuable services for individual customers as well as small businesses, which are bound to benefit immensely from our cutting-edge solution. To stay ahead of times, we have partnered with several leading research institutions such as Stanford University to build expertise in active research areas like Machine Learning (ML) and Natural Language Understanding (NLU). ”
For more information about Payjo, please visit https://www.payjo.co
Research shows that nearly a quarter of installed apps tend to be discarded after one use. With chat-based financial assistants currently on the rise, YES BANK is pioneering this revolution by offering its services through popular social media channels like Facebook Messenger which has close to 300 million active users. Bots are immensely helpful to reach out to the section of users who are digitally active, but find it cumbersome to perform these transactions over apps. In collaboration with Payjo, YES BANK will soon launch Bots that would offer other banking services.
AI Chatbots are predicted to handle more than half of the customer conversations for financial institutions in the next three to five years. YES BANK is at the forefront of capitalising on this trend by serving millions of customers round the clock in an economical and insightful way.
About Payjo:
We are an AI-powered banking platform that builds smart conversational banking products.
Our voice/text-enabled AI agents enable each conversation between a bank and its customers to be highly personalized, natural and intelligent.
The founding team brings over 25 years of expertise in the financial services domain and have demonstrated stability and success in running operations from global IT destinations. We have served over 350 marquee customers across 20 countries and have generated $50 million in revenue and $2 billion in transactions.
Payjo, our latest innovation, is a leading Artificial Intelligence Banking Platform which is powering several financial institutions worldwide. Our AI-powered agent can be deployed across channels and provides 24×7 reliable and real-time automated assistance just like a bank representative.