Voxya is a unique platform to resolve consumer complaints quickly by using social, business and legal frameworks. Anyone can file his consumer complaint at Voxya free. Once a new consumer complaint is filed, Voxya will start a campaign on social media and will send the complaint via email to the company. If you have posted a paid complaint then they will go one step further and will draft a professional legal notice for sending it to the company via registered post. The customer also gets a copy of the complaint via registered post. They also help the customers in approaching consumer court by preparing the case documents.
Though Voxya was started in 2017 they have managed to get the attention of consumers and companies both in a quick span of just two years. To date they have received more than 32000 consumer complaints at their platform. There are hundreds of companies (For example Yatra, Snapdeal, Quikr, Odoo, Oyorooms, Lenskart, Teestory, Nestaway, etc) who are officially supporting their customers at Voxya platform.
Though the team is spread across India, working remotely but most of the complaints are coming from cities like Bangalore, Pune, Mumbai, Hyderabad, etc. Currently, they have dedicated lawyers in their team who are actually preparing all the legal notices and documents for consumers to help them fight against injustice.
As per CEO, they want to focus only on tier 1 cities for the next 1.5 years, with a target to receive around 2000-3000 complaints each day. They are also planned many new services in the coming month to provide quick relief to consumers.
Please feel free to check their official website at https://voxya.com